Merchant Technical Support - Junior Manager

Join PT Sinar Digital Terdepan as a Merchant Technical Support - Junior Manager and play a pivotal role in ensuring seamless technical assistance for our valued merchants. In this dynamic position, you will act as the first point of contact for merchant inquiries, providing expert technical support to resolve issues and enhance their overall experience. Located in the vibrant city of Jakarta Raya, you'll be part of a team that drives innovation and excellence in the digital payment industry.

As a Merchant Technical Support - Junior Manager, you will be responsible for managing and coordinating technical support activities, ensuring that our merchants receive timely and effective assistance. You will work closely with our technical team to troubleshoot and resolve complex issues, leveraging your knowledge of payment gateways, APIs, and other relevant technologies. This role offers a unique opportunity to grow and develop your technical expertise while contributing to the success of our merchant partners.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for merchant technical inquiries and issues.
• Provide expert technical support to resolve merchant issues, including troubleshooting and problem-solving.
• Coordinate with the technical team to ensure timely resolution of complex issues.
• Document and track merchant issues to identify patterns and trends.
• Assist in the development and implementation of technical solutions to improve merchant support processes.
• Collaborate with cross-functional teams to ensure seamless integration of technical support services.
• Monitor and analyze technical support metrics to identify areas for improvement.
• Train and mentor junior technical support staff to ensure consistent quality of service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support roles, preferably in the digital payment industry.
• Strong knowledge of payment gateways, APIs, and other relevant technologies.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficient in using technical support tools such as Zendesk, Jira, and Confluence.
• Certification in technical support or a related field is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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