Japanese-Speaking Associate Customer Experience Specialist (Hybrid) - Bali, Indonesia

Join First Advantage, a global leader in background screening and risk mitigation solutions, as our Japanese-Speaking Associate Customer Experience Specialist in beautiful Bali, Indonesia! This hybrid role offers the perfect blend of professional growth and work-life balance. As part of our dynamic team, you'll be responsible for enhancing customer satisfaction and ensuring seamless communication with our clients in Japan. First Advantage is committed to fostering a diverse and inclusive environment, and we're excited to welcome someone who can bridge cultural gaps and drive our mission forward.

In this role, you'll work closely with our international clients, providing exceptional customer service and support. You'll use tools like Salesforce, Zendesk, and Microsoft Teams to manage customer interactions, resolve issues, and ensure our clients' needs are met. This is a fantastic opportunity to grow your career in a supportive and innovative company that values its employees and clients alike.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide outstanding customer service and support to our international clients, with a focus on Japanese-speaking customers.
• Manage and resolve customer inquiries and issues using Salesforce and Zendesk.
• Collaborate with cross-functional teams to ensure seamless communication and problem resolution.
• Monitor customer satisfaction metrics and implement strategies to improve service quality.
• Stay up-to-date with industry trends and best practices in customer experience.
• Participate in team meetings and contribute to the development of customer experience strategies.
• Assist in the development and implementation of training programs for customer service representatives.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Fluent in Japanese, both written and spoken.
• Bachelor's degree in Business, Communications, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Experience with CRM systems like Salesforce or Zendesk is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficient in English, both written and spoken.
• Willingness to travel to Japan for client meetings and training.

🛠️ Keahlian

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