Key Accounts Executive - Corporate Customer Support (Bali)

Join Cartrack, a global leader in smart mobility SaaS solutions with over 2 million subscribers across 23 countries. We are expanding our team in Bali and seeking a dynamic Key Accounts Executive to drive exceptional corporate customer support. As a Key Accounts Executive, you will be responsible for managing and growing key corporate accounts, ensuring customer satisfaction, and contributing to the company's revenue growth. This is an exciting opportunity to be part of a fast-growing company and to make a significant impact in the smart mobility industry.

In this role, you will work closely with corporate clients to understand their needs and provide tailored solutions. You will manage the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and satisfying experience. You will also collaborate with cross-functional teams to drive account growth and achieve business objectives. Cartrack is committed to fostering a culture of innovation, collaboration, and continuous learning, providing you with the tools and support you need to succeed.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and grow key corporate accounts, ensuring customer satisfaction and loyalty.
• Develop and maintain strong relationships with corporate clients, understanding their needs and providing tailored solutions.
• Drive account growth by identifying upsell and cross-sell opportunities.
• Manage the entire customer lifecycle, from onboarding to renewal, ensuring a seamless experience.
• Collaborate with cross-functional teams to achieve business objectives.
• Provide exceptional customer support, addressing client concerns and issues promptly.
• Monitor account performance and provide regular reports to management.
• Stay updated with industry trends and best practices to enhance customer support strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in corporate customer support or account management.
• Proven track record of managing and growing corporate accounts.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Familiarity with smart mobility solutions and industry trends.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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